Privacy Policy

SOS Animal Help values the privacy and security of the personal data of its users, partners and beneficiaries.

This Privacy Policy is intended to clearly and transparently explain how we collect, use, store and share your personal data, in line with Brazil's General Data Protection Law (Lei nº 13.709/2018 – LGPD) and other applicable rules. Depending on where you live, additional laws such as the CCPA in California or the GDPR in the EU may also apply to you.

By browsing doe.caioprotetor.org, using its features or creating an account, we collect personal data about you. Personal data means any data that allows you to be identified, directly or indirectly.

Each processing of data is carried out based on one of the legal bases under LGPD, such as your consent, compliance with a legal or regulatory obligation, performance of a contract or preliminary steps toward one, the regular exercise of rights, or SOS Animal Help's legitimate interest, always respecting your fundamental rights and freedoms.

The purpose of this policy is to inform you about how we collect and use your personal data, in strict compliance with your rights.

1. Data controller and contact information

The party that decides to collect and use your personal data is SOS ANIMAL HELP, a Brazilian nonprofit organization registered in the US under EIN 41-4770760 and in Brazil under Brazilian Tax ID (CNPJ) 63.153.881/0001-09, headquartered at Av. Francisco de Paula Leite, No. 487, Jardim Santa Cruz, Indaiatuba/SP, Brazil, ZIP 13344-115, hereinafter "We".

2. What data is collected

Data you provide directly

• First and last name, email address, and, when applicable, date of birth and phone number;
• Financial data: order date, payment date, order status, type of action (donation, membership, etc.), order amount, and the name of the project or campaign that will receive the payment;
• Any information you choose to provide us through our contact forms.

If you make a donation on our site, we transmit to PayPal, our payment processing partner, certain data we collect directly from you, to allow the donation to be processed, namely:

Information needed for payment: order number, payment amount, the voluntary contribution amount, when applicable, the donor's last name, first name and email address, IP address, reference to the beneficiary project, as well as, if provided: date of birth, mailing address, company name.

As part of this payment, we may also receive data about you from PayPal, collected directly from you during the transaction, namely:

Banking and payment information: partially masked data for the payment method used, payment status, and payment authorization date.

Finally, when you browse our site, we may automatically collect personal data about you through technical cookies and trackers placed on your device. The data collected is as follows:

• Information about your use of our site's tools and features: we collect information about your interactions with the site, including the pages or content you viewed and the links you clicked;
• Connection information and information related to the equipment and devices you use to connect to our site: IP address, connection dates and times, data related to the hardware and software of the device used, unique identifiers, crash data, pages viewed before or after connecting to the site.

For more information about the cookies and trackers we use and how to configure them, please see the "Cookies" section at the end of this page.

3. Purposes of data collection

Your personal data is collected and used to fulfill one or more of the following purposes:

• Managing your access to and use of the site and its services, and responding to any requests related to your use of the site;
• Creating and managing your account;
• Carrying out operations related to managing our donors and following up on our relationship with site users;
• Managing the completion of donations made online through the site;
• Maintaining a record of registered members, users or potential donors;
• Sending informational messages related to our news and/or developments in our services, with an option to opt out via an unsubscribe link;
• Ensuring the proper functioning and continuous improvement of the site, its services and features;
• Optimizing the operation and efficiency of our products, services and the analytics tools we develop;
• Developing statistics on the use and frequency of our services;
• Suggesting personalized content on the site;
• Sending advertising, including targeted email advertising, with an option to opt out;
• Managing testimonials about our projects, services or content;
• Organizing campaigns and promotional activities, excluding online gambling and betting;
• Sending promotional requests and messages, with an option to opt out;
• Managing any disputes related to the use of our products and services;
• Sending newsletters, with an option to opt out;
• Handling your requests to exercise your rights of access, rectification, objection, erasure, restriction, portability, or to lodge a complaint with the competent authority;
• Complying with our legal and regulatory obligations, including in the fight against fraud and terrorist financing.

When collecting your personal data, we let you know whether certain data is mandatory or optional, as well as the possible consequences of not providing it.

Finally, we would like to note that we never use your data to make automated decisions about you.

4. What are your rights?

SOS Animal Help guarantees its users/donors the data-subject rights provided for under Article 18 of Brazil's LGPD (and, where applicable, under other privacy laws such as the CCPA or GDPR). You may, free of charge and at any time:

• Confirm whether we process your data, in a simplified or in a clear and complete format;
• Access your data, and request a copy in a readable, printed or secure electronic format;
• Correct your data by requesting the editing, correction or updating of it;
• Restrict your data when it is unnecessary, excessive, or processed in violation of applicable law, through anonymization, blocking or deletion;
• Request the portability of your data, through a report of the registration data SOS Animal Help holds about you;
• Delete data processed based on your consent, except in cases provided for by law;
• Withdraw your consent, revoking authorization for the processing of your data;
• Be informed about the option not to give consent and about the consequences of declining.

5. Data sharing

Your data will only be shared with members of our team who need access to it (such as donor support and communications), as well as with our potential subcontractors (such as IT providers, website hosting providers and customer support providers). They will have access to your data only to the extent strictly necessary to carry out their respective duties, and act solely on our instructions.

Some of the data we collect is also shared with PayPal, which manages the processing of donations made through the site, including, where applicable, banking data. In these cases, PayPal acts as the controller of the data it collects directly during the transaction. We recommend consulting PayPal's own privacy policy to learn more about how it handles your data.

We also transfer your data to the shelters and projects that benefited from your donation, so that they can process it in connection with receiving and reporting on that donation. Only the data necessary for these operations is transferred.

Your data may also be disclosed as part of internal audits, as well as to administrative authorities, in order to comply with our legal obligations. In the event of a dispute, your data may be disclosed to judicial or administrative authorities, legal counsel, court officers or judges.

All recipients commit to maintaining the strictest confidentiality of your personal data in their possession.

6. Retention period and security

Your data will only be kept for as long as strictly necessary for its use, based on the purpose for which it was collected.

Managing your access to our site and communications

Your personal data will not be kept beyond the period strictly necessary to manage our relationship with you, for a maximum of three (3) years from the date of collection. Data needed to prove a right or contract, or that must be kept to comply with a legal obligation, will be kept for up to five (5) years.

Creating and managing your account

When you create an account on the site, your data will be kept until the account is deleted by the user. Any account not used by the user for two (2) years from its creation will be considered inactive and will be deleted, along with the data it contains, after a prior attempt to contact you.

Managing online donation transactions

Financial transactions related to donations are entrusted to PayPal, which ensures their proper functioning and security. We do not have access to the full payment data, only to the partial data necessary, which is kept for up to 5 years for evidentiary purposes in case of a disputed transaction and to comply with our legal anti-fraud obligations. Card security-code data is never stored. More broadly, payment data is retained for the duration of the relationship and for a further 5 years.

Audience-measurement statistics

Trackers stored on your device, or any other element used for identification or traceability, are not kept for more than six (6) months. After that period, we reserve the right to anonymize the data for statistical purposes.

Proper functioning and optimization of our services

Data collected for the purpose of improving our services and building statistics is kept for a maximum period of one year.

Dispute management

Data used for the purposes of any dispute or legal proceeding related to the use of our site will be retained for the duration of the ongoing proceeding and until a final judicial decision is issued.

Requests and exercise of rights

When you contact us to request assistance, report a problem, or exercise one of your rights under applicable privacy law, your data is kept for as long as necessary to process your request.

Financial and transaction data may be kept for up to 5 years, in line with tax requirements and anti-money-laundering obligations.

We adopt technical and administrative measures to protect personal data against unauthorized access and accidental or unlawful destruction, loss, alteration, disclosure or dissemination, including encryption, access control, server monitoring and secure backups.

7. Anti-money laundering and compliance

SOS Animal Help follows good compliance and anti-money-laundering practices, and may carry out identity verification (KYC) and keep transaction records as required by applicable law and the relevant authorities. Card and PayPal transactions are also subject to PayPal's own verification and compliance procedures.

8. How can you access the personal data we hold about you?

You have the right to access your personal data to obtain a copy of it, and, where applicable, to have it corrected or deleted, by contacting us by email at [email protected] or on WhatsApp at +55 85 99793-4599.

We also remind you that, for legitimate reasons, anyone may request that the processing of data concerning them be restricted, or object to that processing. If your data is rectified, deleted, or its processing is restricted at your request, we will notify those changes to anyone we previously shared your data with, unless doing so proves impossible.

9. International data transfer

Some of the third parties we share your data with may be located, or have facilities located, in foreign countries. In such cases, your personal data remains subject to Brazil's General Data Protection Law and other applicable Brazilian data-protection legislation.

SOS Animal Help commits to always adopting effective cybersecurity and data-protection standards, making every reasonable effort to guarantee and comply with applicable legal requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will take place according to the purposes described in this document.

10. Changes to this policy

The current version of this Privacy Policy was last updated in July 2026.

We reserve the right to modify this Policy at any time, in particular to reflect changes made to our site or to applicable legislation. Any changes will take effect once published on our site, and we will always notify you of the changes made.

By using our services and providing your personal data after such changes, you consent to them.

11. Cookies

Like many other organizations, SOS Animal Help uses cookies on the Kyle Rescuer site. This section explains how we use cookies and how you can, where possible, control them. By continuing to browse, you confirm that you are aware of this section and agree to it.

What cookies are

Cookies are small programs downloaded to your computer or mobile device when you visit a site. They help us recognize you, tailoring your browsing to the preferences you've shown on previous visits, help you navigate between pages efficiently and generally improve your experience.

How to manage and delete cookies

We respect your preferences. The site does not yet have its own cookie-preference center; until it does, you can manage or delete cookies directly in your browser settings at any time. If you choose to delete or refuse cookies, some features of the site may not work correctly.

Changes to this section

We may modify this section at any time, at our sole discretion, and all changes will take effect immediately upon being published on the site.

12. Contact

If you have questions, requests, or wish to exercise your rights, please contact us:

• Email: [email protected]
• WhatsApp: +55 85 99793-4599
• Instagram: @kylerescuer
• EIN: 41-4770760 · Brazilian Tax ID (CNPJ): 63.153.881/0001-09 · SOS Animal Help